Management and staff to work in
co-operation with the families in the local area to provide the
community with a range of services to meet the needs.
MISSION
To
promoteand establish a quality Centre to meet the requirements
of all families.
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Arrivals and Departures
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Service Operations |
Centre Routines |
Centre inspection / starting in the centre
1. Parents will be shown the centre, showing them
the fire procedure, escapes, the rooms and toilets.
2. Parents are introduced to the Primary contact staff
3. Parents are show where a copy of the Policies and Procedures
are and ask to become familiar with it.
3. Parents are introduced to the person in charge. ! ! 4. I know
I need to supply a hat. ! ! 5. I know the centre opens a6 7:30am
and closes at 6:00pm, Monday to Friday. ! ! 6. I know the fee,
when it is due and about the arrears fee. ! ! 7. I know that the
child must be signed in and out every day of care. ! ! 8. I know
what to do when I wish to express any concerns. ! ! 9. I know
about the fees policy and where the fees safe is located. ! !
10. I know where the fire escapes are located ! ! 11. My children
have been shown around the centre ! ! 12. My children have been
introduced to their teachers ! ! 13. My older children know where
the toilets and wash basins are ! ! 14. I know how the car park
works ! ! 15. I am aware of the Centres' Child Protection Policy',
D-16 (Risk of harm)
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SIGNING IN & OUT POLICY
1
Children must be signed in and out each day by the parent/carer,
on the sheet provided in each room. This folder will always be
kept next to the front door.
2 In case of emergency,
it is important that we know who is in the Centre, so parents
are to ensure that they sign their child in and out.
3 Absences for whatever reason
MUST be recorded in the Attendance Roll so as to conform with
the allowable absence policy - currently 42 days per year.
4 The records are also used in a crisis
such as fire to ensure the safety and accountability of all children.
5 “Extra day” children
need to be written up and added to the end of the sign in sheet.
A record of all child attendances
will also be kept by the staff in the "Attendance Roll",
which is marked by the staff after morning tea and after afternoon
tea each day.
A temporary record will be kept of
parents who have not signed out (inc. time of departure) and a
comment will be put in the sign in/out roll requesting parents
to sign in/out.
A sign is on the outside of the front
door requesting all parents to sign in and out.
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FEES POLICY
Pls follow this link to
fees charged
1. Fees are payable one week in advance
(see 13. below).
2. A non-refundable Enrolment Fee is payable once a place has
been reserved for your child in the Centre
3. A bond (equivalent to Two weeks fees)
is required to be paid prior to the first day of attendance at
the Centre. The bond is fully refundable and will be used to cover
the required 2 weeks notice when leaving the Centre, fees in arrears
or the last 2 weeks of care when leaving the Centre.
4. Fees are payable for Public Holidays or when the child is absent
due to holidays, sickness or occasional absences. For parents
on subsidy; if the number of absences exceeds the number allowed
by the FAO, in one calendar year (ie. 42 days), fees for additional
absences will be payable at the full rate. The Centre will NOT
be closed for two weeks over Christmas.
5. The Centre does not offer replacement days for absences or
Public Holidays.
6. Any parent or caregiver experiencing difficulty in paying the
required fees should discuss the matter with the Office Administrator
within the week the fees are due or risk losing their child's
place at the Centre.
6. Hardship in paying fees due to death, loss of job, hospitalisation
of a family member etc. may make parent eligible for additional
CCB subsidy for a period of 13 weeks. Please speak to CentreLink.
7. Any parent or caregiver who has been sent our letter requiring
payment or cancellation of place on three occasions will be required
to pay a bond equivalent to 4 weeks for care in the area, and
the additional burden on administration that recovering late fees
creates, ANY parent (at the discretion of the Director) with fees
in arrears greater than two weeks as at 5.30pm on Friday afternoon
may have their child’s place at the centre cancelled.
8. Fees will be adjusted as per the CCB%, when CentreLink informs
the Centre, in writing, of the childs %. The CCB % reduction in
Fees will be backdated to the date that CentreLink informs us
of. It is the parents responsibility to contact CentreLink, as
per CentreLink policy.
9. Fees are displayed in the Front Foyer of the Centre and on
this site at FEES.
10. Fees may be adjusted twice yearly.
11. At enrolment, parents will sign a Late
Fee agreement, where an additional fee will be charged if
their child is not collcted by the Centres closing time of 6:00pm.
If a parent arrives after 6:00pm, they will be requested to sign
the 'sign-in/out' book stating the time of pick-up and their awareness
of the cost involved, countersigned by the staff present..
12. Statements are issued every two weeks, detailing all outstanding
accounts. These will be placed in the youngest siblings pocket.
13. Once Fees payments fall in arrears (previous week not paid
for), an 'Arrears Fee' will be added to
the child's account for every week they are in arrears, until
the behind fees are paid. A child will not be permitted into the
Centre if any of the previous weeks fees are not paid. In addition,
a child will not be permitted into the Centre if their current
weeks fees are not paid. Every Monday, a llist of children not
permitted in the Centre due to non-payment of fees, will be on
the main office desk and their name highlighted on the Sign-On
sheets. If a child enters the Centre whom is on this list, then
the parent is to be informed by staff that the child cannot stay
and that the parent should contact the Director or Office Administrator.
If the parent immediately pays all fees up to date, witnessed
by the staff into the fees safe, the child may stay.
14. Fees are only to be paid via the 'Fees safe', by 'Internet
Transfer' of deducted from your pay by your paymaster. They are
NOT to be handed to any staff member. We can accept 'Cash', Money
Order' or 'Cheque' via the 'Fees safe'. Your 'Receipt' will be
processed usually the next day and placed in the child's pocket.
15. To pay via 'Internet Transfer' our banking details are BSB:
802084. Account number:131823. Reference number: Childs Surname,
childs first name. Bank is Prospect Credit Union.
16. To pay by payroll deduction, the BSB is 802084, Account number
is 131823 and Ref is Jillys. Ask the Paymaster to include yourEmployee
Number also. Please then inform our office of these details so
to be able to identify you on our Bank Statement.
17. It is the responsibility of the 'Office Manager' to implement
this policy. All complaints and enquiries regarding Fees are to
be delt with by the 'Office Administrator' and NOT addressed to
the Director.
18. If there is any dispute over fees that cannot be handled/resolved
by the Office Manager, then the matter should be put in writing
as per the'Disputes Handling Policy'..
19. Confidentiality will be maintained regarding any portion of
this Fees Policy with the Parent involved.
20. Fees are based on a daily charge, reduced by a calculation
on the CCB %. There is no fee reduction for any other reason.
For LDC the day is fixed at 10.5 hours per day. For Morning Care
the time is fixed at 2 hours per morning and for Afternoon care
the time is fixed at 3.5 hours per afternoon. The time for Vacation
care is based on 12 hours per day.
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EMERGENCY CARE POLICY/PROCEDURE
Emergency care will be given to those
children who are already attending our Centre, on the provision
that we have adequate child/staff ratios and we do not exceed
our licensed places. (I.e. if a child is absent due to sickness
or holidays we can accept another child for emergency care).
Emergency care which causes our licensed numbers to be exceeded
can only be granted by the Director or Second In Charge.
All emergency care/extra days will need to be brought to the Director's
attention and negotiated with room staff. The final decision can
only be made by the teacher in charge of that room in conjunction
with the Director.
Emergency care is defined as:
*
a death in the family
*
emergency hospitalisation of parent/guardian
*
domestic disputes
*
severe illness in family
Any other cases will be assessed individually by the Director
Care WILL NOT be given where:
*
the child misses a day due to holidays or sickness
*
social occasions arise
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INCLUSION, DIVERSITY AND MULTICULTURAL POLICY
Australia
is a multicultural society; therefore there are many diverse cultures,
beliefs, care giving strategies and religions. It is essential
that two-way communication be exchanged between the family and
the service to incorporate family practices, equality and consistency
of care.
Aim/objectives:
For the service/staff, children and parents to develop positive
and respectful views on diversity. To incorporate a variety of
experiences that reflect the diversity of society this includes
accessing appropriate resources and services for families and
the program.
Rational:
To provide recognition, acceptance, and understanding of cultural
diversity, religious practices and values. Thus heighten the morale
of the stakeholders of the service.
Procedure
/ Implementation:
Staff: - Recognition and promotion of respect for the
diverse languages, cultures, religious practices and values
are promoted with in the childcare setting. They are promoted
in the program (experiences and activities), displays within
the centre and upcoming cultural events. - Staff ensures that
the Rights of the child are protected in the environment. The
United Nations Convention of the Rights of the child was adopted
by Australia in 1990. This meant that the government supports
the rights of the child and promotes the following rights that
are associated with inclusive practices: " "The right to have
what follows regardless of race, colour, sex, language, religion
or other opinion, or national or social origin." " "The right
to special care if handicapped in any way." " "The right to
go to school for free, to play and to have equal chance to be
what they are and to learn to be responsible and useful." "
"The right always to among the first to get protection and relief."
" "The right to grow up in a healthy and normal way, free of
dignity." - Staff foster the awareness and acceptance of other
cultures through the integration of multiculturalism into the
day-to-day program. - Staff develop positive relationships with
the children and their families, based on trust and respect.
- The menu reflects the cultural diversity of the service and
caters for individual needs. - Staff implement experiences that
link with families cultural heritage. - The service is a member
of Liverpool SUPS program, where cultural materials and resources
are available to borrow, to enhance the program and present
new ideas and concepts to the children, thus extend the children's
development in all areas (Cognitive, social/emotional, physical,
language and creative.) Children: - Children have the
opportunity to learn about and respect both their own culture
and that of others. - Children are encouraged to participate
in discussion and share knowledge of their culture. - Children
are encouraged to actively participate in large group-times,
which consist of language activities/aids, songs in a variety
of languages, books that represent inclusiveness and challenge
creative/cognitive thinking skills. - The service encourages
the children to give thanks as an appreciative gesture before
children commence eating lunch. The statement that children
express to show their gratitude states: "For our friends, our
family and our food we say thank you." - At the commencement
of each day the children participate in singing 'Good morning
songs' in a variety of languages as the carers mark the attendance
role. If you would like a copy of these songs, do not hesitate
to ask staff, they will provide you with a photocopy. - A Buddy
System will be implemented. New children will be paired with
another child from their school to help them be at the correct
place for the first weeks i.e. where to wait for the bus.
Parents/families: - Parents are encouraged to share their
knowledge with the centre. Various ways may include: traditional
clothing, assist with making a cultural meal for lunch, add
objects to cultural learning centres etc. - Parents have access
to a variety of services related to any issues concerning many
topics; the centre has a contact list of services for parents
and staff to consult with in all occasions. This can be sighted
in the front foyer. - The centre has an 'open door policy' where
families can come into the centre at any time and participate
in the routine this may include meetings, administration, settling
in process, lunch, celebrations eg birthdays or to drop off/collect
their children. - Staff consult with families when there may
be differences between the centre's philosophy and the family's
values. - Staff promote partnership with families for the care
and development of diverse children, as a response to families
similarities and differences.
The following
is to be added to this policy
OVERVIEW
To foster children's self esteem, independence and middle childhood
development through developing a programme that considers the
unique interests, abilities and learning needs of individuals.
We should reflect an attitude of inclusion and respect for all
children and actively identify barriers to learning and participation
that hinder or exclude individuals or groups
OUR COMMITMENT
Identify needs of children and families
Parents are requested to advise us of cultural, religious and
specific needs of children on enrolment. ?? Families are encouraged
to communicate to staff when needs arise or are not being met
(see communication policy) ?? Staff will document concerns regarding
children or family feedback in the daily reporting book.
Child involvement ?? We will actively seek to involve children
in the planning of our program and rules. ?? Children will be
given the opportunity to voice their views, concerns and opinions.
?? Our philosophy of "free play" means children are given choices
with regard to food, activities, and rest while encouraging
them to develop new skills.
Children with additional needs - These include children who
?? Have a disability. ?? Are from a culturally and linguistically
diverse background. ?? Have challenging behaviours. ?? Are from
minority communities. ?? Have specific medical needs. ?? Are
gifted or talented.
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FUNDRAISING POLICY
At Jillys, we hold “Fund-Raising Events”
from time to time in order to purchase extra equipment and enhance
contact and communication between families.
All fundraising events will have a co-ordinator to ensure that
all money raised is used for the purchase of new equipment.
Any equipment purchased with funds raised will be displayed for
parents, or mentioned in the monthly newsletter.
We welcome suggestions for fund-raising, keeping in mind that
this is a large Centre and as such the value of a fundraising
event needs to be weighed against the organisation and human resources
required. We understand that the staff and parents of the Centre
are very busy.
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PARENT LIBRARY POLICY
1 Any staff
member is able to act as “librarian"
2 Books and resources will be available on bookshelf in foyer.
3 Parents
wishing to borrow resources must fill out index card for nominated
resource including:
-
date of borrowing
-
date of return
-
name
-
child’s name and room
4 All resources
must be signed out by a staff member, and signed in upon returning.
5 Only
parents of children attending Kincumber Kids Factory may borrow
resources. Students, volunteers and others may view resources
whilst in the Centre only. Please note: there is a limit of one
book at any one time.
6 A late
fine will be imposed if not returned within two weeks of due date.
7 Lost
or damaged resources must be replaced or pay replacement cost
immediately.
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RELIEF STAFF POLICY
The Centre will keep a list of relief
staff, both trained and untrained eg. Teachers, and Assistants.
Relief staff will be called in on a minimum 4 hour basis. These
staff will be called in by the Director or Authorised Supervisor.
Relief staff will wear a name badge to assist parents with identification.
It will be noted on the Room’s whiteboard/notice board that staff
member is absent and relief staff member is relieving duties.
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WORK EXPERIENCE
& STUDENTS ON PRACTICUM PLACEMENT
1 Students: The Centre
will accept students from related courses at university and TAFE
for practicum and students from high schools for work experience.
Volunteers will only be accepted at the discretion of the Director.
NB a letter should be sent from the Uni, TAFE or school prior
to the student’s date of commencement at the Centre. This letter
should state name of student, commencement date, and times of
visits.
2 Students will be
required to sign on and off each day in the visitor’s book, located
in the staff room.
3 It is suggested
that students make contact with the Centre prior to commencement
date in order to arrange a time to visit the Centre, meet the
staff and familiarise themselves with the Centre.
4 A limit of one student per room at
any one time will apply.
5 An information sheet
and/or booklet regarding policies and the Centre’s expectations
of students whilst in the Centre, will be presented to students.
6 A copy of the Code
of Conduct will be given to the work experience student.
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PARENT/STAFF COMMUNICATION POLICY
Our aim is to have positive relationships
between our parents and staff. We aim to be of support to parents
in the caring of their children.
Parents can help staff increase their understanding of the children,
this can be fostered through day to day contact between parents
and staff.
Some guidelines for parents/staff to consider are:
i) Begin with an attitude of respect for staff
ii) Ask staff questions such as what do they
like/enjoy about child care, what do they like about your child/ren,
what help do they need?
iii) Talk with staff. Establish a pattern of
conversation and exchange of information at arrival and departure.
Acknowledge the work they do.
iv) Keep in mind that staff are not just workers,
they may be parents, have other relationships, hobbies, goals.
v) Accept that staff work hard and may not
always have the time to spend assisting you as you may want.
vi) Utilise the suggestion box that is situated
in the front foyer.
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